FAQ
Find the answers for the most frequently asked questions below
Yes, it is possible! You can cancel your subscription anytime. Once the subscription is cancelled at the end of the billing period, you will not be charged next month, but you will lose any subscription tokens.
Of course! You can buy any number of tokens with Flex bundle and unlock all current and future AI Models.
Yes. Go to the Profile section of your dashboard.
Unfortunately no. We do not issue full or partial refunds, but you can always contact us for any problem you might have concerning your account.
Certainly! We’re happy to offer you a free plan with 10 tokens and two AI Models to try our service.
48 hours. After that time, all processed photos are deleted.
Absolutely not! Your uploaded photos are deleted right after the AI processing completes.
It depends on the AI model. Some models require only a couple of seconds, whereas others nearly a minute. But don't worry, you will be notified with an email.
No! Photos containing explicit content, like nudity, violence, hate symbols and others, will be rejected and the token will be used. Pictrai has the right to deactivate an account if the number of rejected photos is too big.
English. Currently only English language is supported. Please be advised that text prompts with profanity words will be rejected.